Refund policy

Modern Ember is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in electric fireplace specification and selection. Each member of our team is empowered to make your experience a positive one.

Return Policy:

Modern Ember will refund your purchase amount minus return shipping charges should you be dissatisfied with any electric fireplace or simply change your mind. 

• You must notify us of your intent to return within 30 days.
• The item must be returned in sellable condition in the original packaging.
• Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
• You will be responsible for return shipping charges (Buyer's remorse instances).
• There is no restocking fee charged for items returned in their original packaging.
• Refunds will be applied to same payment method used when original purchase was made.

To request a return authorization number and instructions:

Email: info@modernember.com