Aerus Accessory Log Kit

We’re here to help. If our team doesn’t have the answer right away, we’ll go straight to the source. Because we work directly with our manufacturers, we can track down detailed specs, compatibility info, or installation guidance—whatever you need to shop with confidence.

Reach out to us at info@modernember.com, call 1-866-966-1122, or send us a chat message. We’ll get right on it.

We want you to love your Modern Ember purchase—whether it’s an electric fireplace, mantel, shelf, or any of our other products. If it’s not the right fit, you can return it within 30 days—no restocking fees, just the return shipping cost. Items must be in their original packaging and in resellable condition. To start a return, contact us at info@modernember.com.

If your order arrives damaged, please inspect it upon delivery and report any issues within 24 hours so we can help make it right.

We ship fast. Orders placed before 11 a.m. CST on business days ship out the same day. Orders placed after 11 a.m. ship the next business day.

Once processed, your order ships using the fastest, most reliable method based on its size and weight.


• Smaller items (like shelves and mantels) typically ship via FedEx and arrive in 2–5 business days.

• Larger fireplaces ship by freight carrier with scheduled curbside delivery, usually within 7 business days.

You’ll receive a Shipping Confirmation Email with tracking details as soon as your order is on the way. For freight deliveries, the carrier will contact you directly to schedule your delivery window.

Need help tracking your order?
We’ve got you covered—just email us at info@modernember.com or call 1-866-966-1122.

Our team is standing by. Reach out to us at info@modernember.com, call 1-866-966-1122, or send us a chat message.